Privacy, in plain words.
This page explains what Accipa collects when you book a call or send an email, why, where it is kept, and how to see or correct it. It is written for Canada's private-sector privacy law, PIPEDA.
What I collect
- When you book a call: your name, your email address, your answers to the three routing questions (staff count, whether you're on Microsoft 365, who does your IT), the time you pick, and anything you write in the booking notes. Cal.com collects these for me.
- When you email me: your email address, what you write and any attachments.
- On this site: Google Analytics counts visits. It records the pages viewed, where the visit came from, the kind of device and the approximate location (city level), and it sets a cookie that tells one browser from another. It does not record your name or email address. Google processes this on servers outside Canada. The site has no advertising cookies.
Why I collect it
To reply to you, arrange the call, prepare a quote, and keep a record of what we agreed. I use it for nothing else without asking you first. Booking a call, emailing or phoning does not add you to a mailing list.
Where it is kept
- Cal.com holds booking details. Cal.com stores them in the United States, so they are outside Canada and can be subject to US law.
- Microsoft 365 holds Accipa's email, including your messages and the booking confirmations.
- Notion holds my business records of enquiries and clients: your name, firm, contact details and notes from our conversations. Notion stores data in the United States.
How long I keep it
If you do not become a client, I delete your booking details, emails and records within 2 years of our last contact, or sooner if you ask. If you become a client, I keep business records for as long as the engagement runs, and afterwards for as long as Canadian tax and business-record rules require.
Your clients' data
If you hire Accipa, your clients' data stays in your own Microsoft 365. I do the work inside it and host nothing. Where Microsoft processes it is written down for you as a decision you make, in plain English. No client data is used to train AI models. When an engagement ends, I remove any of your data from Accipa's systems and confirm it in writing.
What I never do
I don't sell, rent or trade personal information, and I don't share it with anyone except the services named on this page, which hold it for me.
Seeing or correcting your information
Email hello@accipa.ca to ask what I hold about you, to correct it, or to have it deleted. I reply within 30 days, as PIPEDA requires, and usually much sooner. If you are not satisfied with my answer, you can contact the Office of the Privacy Commissioner of Canada.
Who is responsible
Accipa is responsible for the personal information on this page. Privacy questions go to hello@accipa.ca.